terms + conditions
Terms and conditions of trading
The Collect Home website www.collecthome.com.au is made available to you pursuant to these trading terms and conditions which are legally binding. Please read through these carefully before making any purchase from this website. Your subsequent purchase will indicate your acceptance of these terms and conditions.
These terms and conditions may be modified from time to time and your continued use of this site and any subsequent purchases made, shall signify your agreement to be bound by any changes.
COPYRIGHT
All designs and photographic material are subject to copyright and are wholly owned by Collect Home. No photographic material represented on the Collect Home’s website may be used without prior written authorisation.
Purchasing from www.collecthome.com.au
BILLING
We accept payment for your purchase by either Visa® or MasterCard®
Please ensure you enter your details correctly including your phone number so we can contact you if need be. The name on the credit card used for payment must match the billing name on the order. We reserve the right to cancel any order which we determine does not meet this requirement.
CURRENCY
All product and shipping prices quoted on the website are in Australian Dollars (AUD). All transactions are settled in AUD.
Some credit providers may charge additional fees, please contact your credit provider for more information. This is particularly important for overseas purchases as correspondent bank charges and currency conversion fees will most likely apply.
GST & TAXES
All purchases delivered to an Australian postcode incur the standard Government Goods and Service Tax (GST). All prices quoted on line do not include GST.
Purchases shipped to an International address are exempt from Australian taxes. The prices listed do not include any overseas duties, customs or import charges which may apply. Any additional International charges will be at the expense of “you” the purchaser and will not be covered by Collect Home.
SHIPPING
Collect Home will freight to any Australian address (no PO Boxes) and to most* International addresses using a contracted courier service.
Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.
It is your responsibility to provide accurate delivery and address details. You have the opportunity to list any specific or special delivery instructions in the "special requests" section of your order.
WITHIN AUSTRALIA
| Shipping Rate | WHOLESALE ORDERS Will be calculated at 10% of the order. WA & QLD regional will be 20% of the order. |
| Delivery | Please allow 10-15 working days for delivery |
| Confirmation | Your order will be delivered by a courier nominated by Collect Home during the business week. |
| Carrier | Collect Home Distribution will arrange dispatch and delivery to delivery address. |
OTHER COUNTRIES
| Delivery | Please allow 10-15 working days for delivery |
| Confirmation | Your order will be delivered by a courier nominated by Collect Home during the business week and your Boxes are not accepted. |
| Carrier | Collect Home has arrangements with an external well regarded freight forwarder. |
| Other Duties | All prices are in Australian Dollars (AUD) and include Australian taxes (GST). |
The prices listed on the website do not include any relevant overseas duties or customs charges which may apply. Any other charges must be paid by you the purchaser.
* We are able to deliver orders to most international addresses. Should we be unable to send an order to you for reasons beyond our control, you will be informed by e-mail as soon as possible and the transaction will not be processed.
ORDER CONFIRMATION
Confirmation of the order will be sent to your e-mail address reconfirming delivery/shipping details, charges and any other relevant information. Please respond immediately should you need to make any changes.
ORDER CANCELLATIONS
Cancellation by Collect Home: Collect Home reserves the right to cancel any order.
Cancellation by Purchaser: Should you wish to cancel an order after payment has been accepted, please contact Collect Home by e-mail at info@collecthome.com.au within 24 hours. If you cancel the order after it has been shipped, freight charges will not be refunded. Cancellations after this time will be at the sole discretion of Collect Home.
SIZING & PHOTO REPRESENTATION
Information about product sizes can be provided on request. Please e-mail us at info@collecthome.com.au should you require more details on a specific product.
The website offers an accurate as possible representation of the product and its colour. Slight variations in colour may occur as many of the products are handmade and are made from natural materials. Colour representation may also vary slightly due to computer image quality and screen settings.
PRODUCT RETURNS & REPAIRS
At Collect Home we endeavor to make your purchase a happy one!
If we have made an error on your order or the items were damaged in transit, please call +61 3 9663 9558 or email us at info@collecthome.com.au and let us know within ten (10) working days so that we can remedy our error and have your item replaced in a flash!
Proof of purchase is required. Please use either the receipt shipped with the goods or the e-mail sent to you at the time of order. Refunds and credits will be processed as soon as possible but always within 2 weeks.
Please contact us on +61 3 9663 9558 or by e-mail to info@collecthome.com.au to obtain a return authority number before sending back your goods. Upon receiving the item, we will send you a
replacement in the same colour and size. In the event the particular item has sold out and cannot be replaced, we will offer you a full refund for that piece or an exchange. We will organise and ship the faulty item at our expense*. We will determine the most appropriate method of returning the goods on a case by case basis.
Please note, Exchanges/refunds are not accepted, except in the case of defective goods or an incorrect shipment. You may not return any item purchased online to one of our independent retailers.
The item to be returned must be returned in the condition they arrived, packed safely for the return transport and clearly marked as follows:
COLLECT HOME
Attention: Returns Department
Unit 8, 67-75 Garden Drive
Tullamarine, Victoria Australia
We will assess the goods when they are received and either replace with the same style, colour and size or if in the event the item is sold out, we will issue you a full refund on the original purchase price OR we will offer the opportunity to exchange the sold out item for another product – any difference in price to either be credited or charged accordingly.
PACKAGING
All items are packaged in bubble wrap and boxed.
SAFETY & SECURITY
The SSL Certificate
We use Secure Sockets Layer, 128 bit SSL or higher, which is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Instant SSL is such a Certificate, and when installed, can be used to create secure links to protect transactions, passwords, personal details, etc.
Privacy Policy
Collect Home is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We use this information to identify your orders, provide you with our monthly newsletter and to personalize your shopping experience with us. Personal information collected will be kept safe, confidential and respected.
We will not sell or pass on your personal information to any third party however your address information may need to be shared with freight forwarders who require this information to complete your order.
All credit card details will be kept strictly confidential and will only be accessed in order to conduct business with you. Only those details deemed absolutely necessary including information required by law may be shared.
You may access personal information we hold about you or you can ask us to correct personal information we hold about you. If you are included on our e-mail list you may opt out of further contact from us by e-mailing us at info@collecthome.com.au and typing in the subject bar "remove me from your mailing list" or by clicking the "unsubscribe" button on all newsletters.
Contact Us
Please contact us should you have any questions or need help making a purchase on the website.
Please e-mail us at info@collecthome.com.au and we will endeavor to reply to you within 2 business days.
Collect Home
Level 2, 502 Albert Street East Melbourne 3002 Australia
ABN 23 288 035 621
Phone: +61 3 9663 9558
THANK YOU!